Hospitality & Tourism

How EO has Revolutionised FC’s Recruitment Process!

By revolutionising Flight Centre’s internal processes, delivering simple effective solutions, best-of-breed web-based software solutions and real marketing principles Employment Office has:
  • Reduced our FTE head count by 22 recruiters globally and saving AUD$1.2mil per annum
  • Reduced our recruitment marketing spend by over AUD$1mil per annum
  • Enhanced our recruitment brand and increased our career portal candidates by 150%
  • Reduced our time to hire
  • Improved our retention rate by 20%
  • Reduced our agency spend by AUD$3mil globally

Corporate Traveller

I just wanted to say thank you for running the assessment day yesterday for us. The whole day was very well run from the get go and a great success on the day. Out of the 10 participants that turned up on the day, we had interviews with six of them and out of those six, have five that we would consider giving employment to.

Grant Spedding, Operational Leader
Corporate Traveller

FCm Travel Solutions

"We have just completed our first exercise with Employment Office.

We received a total of 82 applications mostly within 72 hours of the position being advertised.

From the questions answered by applicants we were able to finalise our one on one interviews and select a total of eight new staff within a further 72 hours.

The assistance rendered by Employment Office in drafting the questions and generally in preparing the advertisements was tremendous.

To summarise....a great campaign and very successful, thanks to the efficient team at Employment Office."

Noel Hobson, Assistant Team Leader
FCm Travel Solutions

Kingfisher Bay

"Can you please reiterate to your clients that the database has proved to be the most valuable tool, I can revisit all applications and can use a campaign for several recruitment runs.

The Employment Office service is quick, concise and targets the right group of applicants every time, this service has freed a huge amount of my time allowing me to concentrate on securing the right person for the position, it also makes my reporting easier as most of my applicants come from Employment Office, in turn this has reduced my retention rate which is one of my KPI's.

Louise McLean, Group Recruitment Coordinator
Kingfisher Bay

Peppers HiddenVale

"With the help of Employment Office, we run very successful advertising
campaigns which attract numerous high quality applicants!"

David Jeffrey, General Manager
Peppers HiddenVale

Flight Centre Ltd

"Employment Office's CMS has provided Flight Centre with a cost effective solution to recruiting, while ensuring those applying for a job with us are assessed effectively and in a timely manner."

Challenge

  • Flight Centre has a dynamic recruitment process and, despite trialling a few different candidate management systems, were unable to find something that met all of their needs
  • Flight Centre wanted a system stripped of unnecessary functions that would ultimately simplify and streamline the online recruitment process
  • Cost was also a factor – Flight Centre wanted to ensure they were committing to a cost-effective service

Solution

  • Employment Office embarked on a six-month customisation process with Flight Centre to ensure the Candidate Management System met their needs
  • Employment Office developed job portals with central content management functionality, making it easier and more efficient for Flight Centre to update their recruitment websites with both global and local content
  • Employment Office also assisted Flight Centre in re-developing their global internal careers site

Results

  • The features and capabilities of Employment Office’s Candidate Management System are congruent with Flight Centre’s unique and highly regarded recruitment service
  • A simple and effective system has allowed Flight Centre to process applications in a timely and accurate manner, globally
  • Flight Centre has experienced a reduction in CMS management and administration, with access to business specific reporting and data in an efficient and practical format
Tanya McCarthy, National Peopleworks Leader
Flight Centre Ltd

FCm Travel Solutions (Sales)

"We had over one hundred applicants for three roles, and a powerful shortlist of candidates to choose from! We appointed three applicants to these roles within the four week campaign period, an outcome that the business was delighted with. In fact, I commenced another campaign for more staff the following week!

Ash Hogan Regional Sales Director
FCm Travel Solutions (Sales)